The Punjab Information Technology Board (PITB) has remodelled Health Complaint Management System (HCMS) into Emergency Helpline (0800-99000) to facilitate the Punjab Health Department in smooth delivery of healthcare services to public across Punjab. The system ensures timely resolution of complaints and complainant satisfaction.

Health CMS is currently operational in over 3000 health facilities of Primary, secondary and specialised level across Punjab. Moreover, this system is implemented for vertical programs like TB, Polio, Dengue, Hepatitis, Spurious drugs etc. Through this system, citizens queries related to various diseases such as Measles, Aids, and Thalassemia are addressed by a qualified team of doctors placed in PITB's call centre.

Copyright Business Recorder, 2019